FAQ's
What is Affirm?
- Affirm is a buy now, pay later payment option.
- This buy now and pay later option is available on orders over $50.
- It allows you to make 4 interest-free payments every 2 weeks.
Do you offer returns, exchanges and refunds?
- We do not accept refunds, returns or exchanges. Due to the nature of our business, all sales are FINAL. Please note, FeFe Cosmetics reserves the right to refuse any returns, reshipments and refunds at any time.
Where is my order?
- Orders must be placed by 12PM EST (Mon.-Fri.) to be processed within 1-3 business days, excluding federal holidays.
- Orders placed on the weekend will be processed on the next business day.
Can I cancel my order?
Unfortunately, once an order is submitted and confirmed, you cannot cancel or modify the order. All sales are FINAL. Please be sure to verify all pertinent information before finalizing your order. Packages are sent to the address entered at checkout.
Can I change the address on my order?
We are unable to modify or cancel orders once they have been placed. Please be sure to verify all pertinent information before finalizing your order. Packages are sent to the address entered at checkout. FeFe Cosmetics will not take responsibility for incorrect or incomplete delivery addresses provided by the customer at checkout.
Hey! My items arrived damaged. What should I do?
Please inspect your order immediately upon receipt and contact us within 48 hours of your delivery date to report any damages. It is normal for the shipping carton to show some wear, however if damages occurred to the item(s) in your shipment, please provide us with your order number, multiple photos and video of all that was shipped, to include packing materials and all products. After 48 hours FeFe Cosmetics reserves the right to reject any claims of damages.
What form of payment can I use?
- VISA, Mastercard, AMEX, Discover, JCB, PayPal, Affirm, Apple Pay, Google Pay & Facebook Pay
What are your product values?
- All of our products are 100% cruelty-free
- Most of our products are Vegan and Gluten-free
Why does my product look different from the photos online?
- FeFe Cosmetics tries to accurately display and represent the colors/shades of our products as closely as possible. However, the actual color/shade may vary due to screen resolution, color and camera settings, lighting, undertones, etc.
What do I need to know about your shipping policy?
- Free shipping on orders over $40.
- There's a $5.95 flat-rate fee on orders under $40.
- Orders are processed and shipped in 2-3 business days
- We only ship within the Unites States.
- We do not ship to P.O Boxes or to multiple addresses.
- We are not responsible for lost or stolen items.
- Click HERE to learn more about our shipping policy
Fearless
Empowered
Flawless
Evolved
FeFe Cosmetics Offers Cruelty Free Make-Up that believes Feminine Energy is For Everyone.
Founded in 2019 by Co-Founder and CEO Felicia Carroll. FeFe Cosmetics believes make-up is about more than looking good and feeling beautiful: It is a powerful form of self-expression capable of telling your story without ever speaking a word. Inspired by the wonders of divine femininity, our mission is simple: To transcend stereotypes, gender roles, and social divides through the self-expression of make-up.
Feminine vitality lives within us. We create make-up that celebrates our feminine divinity while protecting our planet from the rigors of harsh chemicals and harmful practices.
Energy is a shared experience. We offer an array of opulent make-up products that ignite your spirit as you walk through the world with purpose, confidence, while spreading your energy and inspiring others along the way.
Make-up is more than something we wear as an expression of ourselves. It is a transformative and powerful form of purpose and self-love.
Everyone deserves to tell their story and be who they want to be without judgment or shame. Our complete line of make-up celebrates humanity and diversity – with no exceptions.
Our goal is to offer beautifully formulated make-up at an affordable price. Fromour rich pigmented shadows and blushes to our exuberant face products, we are proud to provide premium lip, face, and eye products that has been carefully formulated using quality vetted ingredients that are free from any harsh chemicals or additives. We also pride ourselves as an animal free testing company.
Striving to create eco-friendly, vegan, gluten-free and paraben-free sustainable make-up products that do more than simply empower and inspire our clients. Please join us and shop our makeup collections and be sure to share#fefecosmetics for a chance to be featured on our social channels.
I’m excited to have you join me on this journey ahead.
With all my love,
XOXO
